Refund and Returns Policy

Last Updated: 22, Oct 2023.

Welcome to RumaanRobe. We’re dedicated to ensuring that you have a smooth and satisfying shopping experience. In the event that you need to return a product or seek a refund, please review our Refund and Return Policy below.

1. Return Eligibility:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Your return request must be initiated within 7days of the delivery date.

2. Excluded Items:

Please note that certain products are not eligible for return. These may include, but are not limited to:

    • Perishable goods
    • Customized or personalized items

3. Return Process:

To initiate a return, please follow these steps:

  • Contact our customer support team at Contact Us Page to request a Return Merchandise Authorization (RMA) number.
  • Carefully package the item(s) to be returned, including all original packaging and accessories.
  • Clearly mark the RMA number on the outside of the package.
  • Ship the package to the address provided by our customer support team.

Please note that you are responsible for return shipping costs unless the return is due to an error on our part.

4. Refund Process:

  • Once your return is received and inspected, we will send you an email notification.
  • If your return is approved, we will process your refund using the original method of payment.
  • Please allow 7-10 business days for the refund to be reflected in your account.

5. Defective or Damaged Items:

If you receive a defective or damaged item, please contact our customer support team immediately. We will provide instructions for returning the item, and you may be eligible for a replacement or a full refund, including return shipping costs.

6. Cancellation of Orders:

If you wish to cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, if the order has already been shipped, you may need to follow the return process outlined above.

Need Help?

Contact us through Contact Us page for questions related to refunds and returns.