At Rumaan Robe, we respect your privacy and are committed to protecting your personal information.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect:
- Name
- Phone number and WhatsApp number
- Email address
- Billing and delivery address
- Custom measurements provided for tailoring
- Order details and preferences
- Payment-related information required to process your order
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Prepare custom-stitched garments according to your measurements
- Contact you regarding your order
- Handle returns and exchanges
- Provide customer support
- Improve our products, website, and services
- Send promotional or marketing communications where permitted
3. WhatsApp Communication
If you contact Rumaan Robe through WhatsApp, the information you provide may be used to communicate with you regarding your order, measurements, delivery, customer support, and promotions.
4. Website Analytics & Advertising
Our website may use services such as Meta Pixel, Google Analytics, and other analytics or advertising technologies to understand website activity, measure advertising performance, and improve our marketing.
These services may collect information such as browser/device information, pages visited, interactions with the website, and other technical or usage information according to their respective privacy policies.
5. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers, such as:
- Courier and delivery companies
- Payment service providers
- Website hosting and technology providers
- Analytics and advertising platforms
Information is shared only when reasonably necessary to provide our services, process orders, operate our website, or comply with legal requirements.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed to be completely secure.
7. Customer Measurements
Measurements provided for custom stitching are used to prepare your order and provide tailoring services. Customers should provide accurate measurements to help ensure the best possible fit.
8. Cookies
Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage, and measure advertising performance.
You can manage or disable cookies through your browser settings, although some website functions may be affected.
9. Children’s Privacy
Our website is not intended for children to place orders independently. We do not knowingly collect personal information from children for commercial purposes.
10. Your Rights
You may contact us to request information about the personal data we hold about you or to request correction of inaccurate information, subject to applicable laws and legitimate business or legal requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updated version will be posted on this page.
12. Contact Us
Rumaan Robe
35, J Block, Shah Rukne Alam Colony, Multan, Pakistan
WhatsApp: +92 303 4557744
Website: rumaanrobe.com